Privacy Policy

Last Updated: February 2026. Your privacy is important to us. This policy explains how Veteransition LLC collects, uses, and protects your data across our web application, mobile apps (iOS and Android), and related services.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number (optional), military branch, rank, years of service, and separation date. This information is essential for personalizing your transition plan.

Transition Data

You voluntarily input transition-related information including:

• Task lists and personal transition plans.
• Goal-setting across Health, Wealth, Career, and Family domains.
• Financial information (income, benefits, expenses).
• Educational and career background.
• Family and household composition.

Device and Usage Information

We collect information about how you use our services:

• Device type, operating system, and unique device identifiers (for mobile app users via Capacitor).
• IP address and general location (country/state level).
• Pages visited, features used, and time spent on each section.
• Analytics data to improve user experience.

International Users

If you are accessing Veteransition from outside the United States, you consent to the transfer, storage, and processing of your data in the United States. Data protection laws may differ from those in your country of residence. By using Veteransition, you acknowledge these differences and accept the terms of this policy.

Payment Information

If you upgrade to a paid tier, payment is processed through Stripe. We do not store your full credit card details—Stripe handles all payment processing securely. We store your payment status and subscription information.

2. How We Use Your Data

Your data is used to:

• Deliver the service: Build your personalized transition timeline and provide domain-based accountability tracking.
• Improve the product: Analyze usage patterns to identify features that help veterans most.
• Communicate with you: Send account updates, feature announcements, and service notifications (you can opt out of marketing emails).
• Ensure security: Detect and prevent fraud, abuse, and unauthorized access.
• Comply with law: Respond to legal requests and maintain regulatory compliance.

3. Data Storage and Security

Your data is stored securely on Supabase servers with:

• End-to-end encryption for sensitive information.
• Role-based access controls limiting who can view your data.
• Regular security audits and penetration testing.
• Compliance with industry standards (SOC 2 Type II certification).

Mobile app data (iOS and Android) is synced with the same secure backend. Capacitor handles secure local storage on your device and encrypted transmission to our servers.

3.1 Data Retention

We retain your personal data only as long as necessary to provide the Service and fulfill the purposes outlined in this policy:

• Active accounts: Data is retained while your account is active.
• Deleted accounts: When you delete your account, we permanently delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes (fraud prevention, legal compliance).
• Data exports: You may request a complete export of your data within 30 days of account deletion. After 30 days, deleted data cannot be recovered.
• Legal holds: If we receive a legal request or notice, we may retain data longer than specified above to comply with applicable laws.
• Backup data: Deleted data may persist in our backup systems for up to 90 days before being purged.

To request account deletion and data erasure, email privacy@veteransition.com with your request.

5. Data Sharing

We do not sell or rent your data to third parties. Your transition data is never shared without your explicit consent, except:

• Service providers: Stripe (payment processing), Supabase (cloud infrastructure), and analytics platforms that operate under confidentiality agreements.
• Legal requirements: If required by law, court order, or government request.
• Business transfer: If Veteransition is acquired or merged, your data would be protected under the same privacy standards.

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of all data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your account and associated data (within legal limits).
• Portability: Receive your data in a portable format.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, email privacy@veteransition.com with your request.

7. Cookies and Tracking

We use essential cookies to maintain session security and remember preferences. We do not use tracking pixels or third-party advertising cookies. Mobile app analytics are collected through standard app analytics that respect user privacy.

8. Children's Privacy

Veteransition is not intended for users under 18. We do not knowingly collect data from minors. If we learn we've collected information from a child, we will delete it promptly.

9. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or a notice on the service. Your continued use after changes constitutes acceptance of the updated policy.

10. Contact Us

Questions about this privacy policy or your data?

• Email: privacy@veteransition.com.
• Mailing Address: Veteransition LLC, United States.